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SRAM Offers Hydraulic Brake Replacement Plan

20 Dec 2013
By - In THE DOUBLE DIAMOND



 

Following the massive recall of all of it’s hydraulic road brakes, SRAM, is offering it’s consumers mechanical brake replacements until such time as a solutions the the hydraulic brake problem has been reached. 

SRAM is offering consumers in Asia, Europe and North America., replacements through the company’s network of global dealers – who is turn will be compensated for their time and labor.

In Europe, SRAM will then offer each affected customer the option of getting a new hydraulic system when it’s ready, or a check for €150.

In Asia, SRAM will offer each affected customer a new hydraulic system when ready, or reimbursement of $200.

Additionally, SRAM in North America is still working with the Consumer Product Safety Commission to determine a reimbursement amount. A voucher for product will also be offered as an alternative to cash.

SRAM anticipates the replacement mechanical systems being available by January 15, at which time another information update will be released.

 From SRAM

SRAM ROAD HYDRAULIC BRAKE RECALL – REPLACEMENT
PLAN

December 20, 2013 

We would like to outline for you our replacement plan. The logistics of execution are being hammered out but are not complete. Our first priority is safety our second priority is to get you back out riding just as fast as we can with mechanical brakes, and then with the new generation of hydraulic as soon as it is ready.

  1. Europe:
    • Through the customer’s chosen Dealer, SRAM will provide a mechanical brake system to replace the customer’s hydraulic rim or disc brakes.
    • SRAM also will provide to the customer an option of either receiving the new hydraulic braking system when the redesign is complete, or a cheque/check for EUR 150.
    • SRAM will provide a fair labor cost cash reimbursement to the Dealer for all installs.
  2. Asia:
    • Through the customer’s chosen Dealer, SRAM will provide a mechanical rim or disc brake system to replace a customer’s hydraulic rim or disc brakes.
    • SRAM also will provide to the customer an option of either receiving the new hydraulic braking system when the redesign is complete, or a cheque/check for US$ 200.
    • SRAM will provide a fair labor cost reimbursement to the dealer for all installs.
  3. North America:
    SRAM is working with the Consumer Product Safety Commission to finalize a comprehensive and approved solution. Here is what we can commit for customers as we work through this process:
    • Through the customer’s chosen Dealer, SRAM will provide a mechanical rim or disc brake system to replace a customer’s hydraulic rim or disc brake system.
    • SRAM will provide a fair labor cost cash reimbursement to the dealer for all installs.
    • SRAM will provide a voucher for product or cash reimbursement in an amount to be determined between SRAM and the CPSC.

Here is the replacement matrix:

Additional updates:

  1. We are working hard to get replacement mechanical braking systems widely available in Europe, the US and Asia by January 15.
  2. We expect the logistics for getting replacement product and reimbursement payments to be complete within two weeks. Given the global geography, there are differences in how we will need to execute. While we recommend that all customers use their local Dealer, the logistics will accommodate individuals choosing to install the replacement brakes themselves.
  3. We continue to make progress on the hydraulic redesign. Our teams are working through the holidays on resolution. We anticipate a technical and production update on January 15.

We apologize for the inconvenience and are trying to get you back on the road as quickly as possible.

 

 
 
 
 
 
 


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