Following the massive recall of all of it’s hydraulic road brakes, SRAM, is offering it’s consumers mechanical brake replacements until such time as a solutions the the hydraulic brake problem has been reached.
SRAM is offering consumers in Asia, Europe and North America., replacements through the company’s network of global dealers – who is turn will be compensated for their time and labor.
In Europe, SRAM will then offer each affected customer the option of getting a new hydraulic system when it’s ready, or a check for €150.
In Asia, SRAM will offer each affected customer a new hydraulic system when ready, or reimbursement of $200.
Additionally, SRAM in North America is still working with the Consumer Product Safety Commission to determine a reimbursement amount. A voucher for product will also be offered as an alternative to cash.
SRAM anticipates the replacement mechanical systems being available by January 15, at which time another information update will be released.
We would like to outline for you our replacement plan. The logistics of execution are being hammered out but are not complete. Our first priority is safety our second priority is to get you back out riding just as fast as we can with mechanical brakes, and then with the new generation of hydraulic as soon as it is ready.
Here is the replacement matrix:
We apologize for the inconvenience and are trying to get you back on the road as quickly as possible.
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